7 Things your Customer want to Hear from You
Intro, Goal, Alignment, Trust. Customers want: 1) Solutions to Problems, 2) How you can Satisfy their Needs, 3) How? Your Capabilities, 4) to get Personal, 5) ROI, 6) Feedback from…
Providing a seamless customer experience in 2023
As we go into 2023, it’s much more critical than at any time to present a seamless purchaser expertise. We also contact this omni-channel advertising and marketing. And, you need…
Create a Customer Journey Map using RACE [Template]
Uncover how to use our customer journey mapping template to generate actionable insights to improve your marketing In today’s digitally linked planet, prospects have a myriad of options when it…
Converge ICT founder addresses customer complaints, says sorry
MANILA, Philippines—Broadband services provider Converge ICT Solutions Inc. apologized to customers on Thursday (Aug. 6) for slow feedback to complaints, promising to do better despite limitations caused by the COVID-19…
Impact of pandemic gives greater impetus to digital and self-service channels amidst reduced customer service manpower
The continuous threat of COVID-19 to public health has severely hit business process outsourcing (BPOs) firms and enterprises who rely on agents to provide critical frontline support for customers. Globe,…
Globe employees volunteer as customer service reps during crisis
In a pandemic, how can a company continuously serve its millions of customers with the closure of Business Process Outsourcing (BPO) companies and other vendor partners? The answer is malasakit…